WHAT TO EXPECT

Things might feel and look different but we can’t wait to see you again at the gym. Many of you have been getting in touch via email or over our social media channels with questions, here are the answers to the most common queries we are receiving to help save you time.

CLUB USAGE

What are the gym opening times?
Gyms will operate with their regular opening hours which can be found on our google listings or on our website - go to your home gym location page and across the top you will find tabs marked OVERVIEW / PRICES / CLASSES / GALLERY / CONTACT - where you will find your clubs opening hours.

How do I access the gym?
We have introduced near field technology to our clubs; members can now 'tap in' via the App for entry. Those members who do not have a smartphone or who do not wish to bring a phone on their workout can still use their fingerprint for admission, where sanitiser will be available for before and after use. If you have any difficulty accessing, then please speak with reception who can manually record your attendance. For Track and Trace purposes, we must know who is in the gym at all times.

Will there be a booking system?
We anticipate that members will return on a gradual basis and so we do not intend to implement a booking system initially. However, we have had an APP-based booking system written while the gyms were closed, which is ready to be implemented should we need to at peak time or if usage requires it.

What happens with Classes?
Classes will continue to be available online as well as at the gym. The class capacity at the gym has been reduced to 50% and to begin with, there will be fewer classes available. You need to book your place on for the class using either the App or the website bookings function. We will assess all classes on a weekly basis and increase the number available at home and at the gym over the coming weeks.

How will you ensure fair usage of the gym and equipment available - length of stay?
We are limiting usage initially to 90 minutes, and our staff will identify anyone exceeding those limits, will be encouraged to visit on another occasion. Usage and gym availability issues will be reviewed on an ongoing basis to ensure fair access for all members.

What is the gym capacity, and how was it worked out?
Each gym's capacity is worked out on an individual basis and is based upon the UK Active and Governments recommendations. This guidance allows at least 100sq ft per user at any one time. Swimming Pool capacities are worked out with a different calculation which is mentioned above in the swimming pool section of our FAQ's.

What happens if I arrive and I can't work out?
We anticipate that members will return on a gradual basis and so we do not intend to implement a booking system if we do not need to have one. However, we have had an APP-based booking system written while the gyms were closed, which is ready to be implemented should we need to at peak time or if usage requires it. If gyms are experiencing pinch points in their day and our current planned system is proved not to be effective, we will introduce booking slots to alleviate any inconvenience to customers.

What is the capacity for the Time & Space hours, and how will you monitor this?
Each gym's capacity is worked out on an individual basis and is calculated based upon the UK Active and Governments recommendations of 100sq ft per person. Time and Space Hours will be further reduced by 50% of this new normal capacity and will be monitored by club staff using our sophisticated Backroom system, which tracks all usage and activities on an hourly basis.

FACILITIES AVAILABLE

Will the Swimming Pool be open?
Government guidance allows us to open the swimming pools for members, with strict capacity guidelines. Swimming pool capacity is worked out on the basis of 9sq meters per user; these capacity numbers will be displayed on the signage, on the poolside.

How will Pool use be monitored?
We are asking that pool usage is monitored by members, if there are already the maximum users in the pool, we request that you wait until one person has left before you start your swim. Pool usage will also be monitored by our team members and on CCTV.

Also, there will be sessions where swimming can be booked to ensure you have a slot which suits your plans. These sessions will be marked on our timetable and can be booked online via our website or via our APP.

Will the sauna and steam rooms be open?
Presently we do not intend to open up the Sauna and Steam Rooms; government guidelines are recommending that these areas stay closed as social distancing in these enclosed environments is challenging.

Is the ladies gym open?
Yes, the ladies gym areas will be open with all of the same safety measures in place, distanced equipment, hand sanitiser and cleaning stations for all equipment. Routine cleaning procedures have been increased, and all areas of the gym will be regularly fogged

CLEANING AND SAFETY

What reassurances can I have around cleaning and what chemicals will be used?
Our team have stepped up the cleaning schedules, and there will be additional cleaning routines throughout the day.

The club will be fogged with Mirius Antiviral disinfectant which effectively kills Covid 19 virus in under 5 minutes. This fragrance-free formula is safe for human contact and will kill 99.99% of germs and viruses. Please do your bit by regularly using the hand Sanitiser Stations, adhering to the new cleaning protocols for cleaning down the kit before and after use. We supply the sprays and paper towels you will need.

Staff will be using the necessary PPE to carry out their duties including additional.