FAQs - Welcome Gym

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FAQ's

Coronavirus

We hold a duty of care to you, our members, and our staff and want to provide an environment where, as much as possible, it is life as usual and that we all keep healthy.

We, therefore, have implemented the following within our club teams:

Disinfecting equipment

We have increased the frequency with which our team will be cleaning gym equipment with disinfectant.

We will ensure that there are sufficient disinfectant cleaning products and paper towels in our gyms, zones and studios. New cleaning stations have now been set up in the gyms, in order to ensure all members are aware of the requirement to wipe down equipment.

We need you to help us and other members by wiping down all the equipment after you have used it.

In our classes, instructors will ensure there is enough time at the end of each class to fully clean down. This may mean that the class activity will finish a few minutes earlier to make sure this happens. We are sure we will have your understanding.

General cleaning

Staff have been directed to carry out hourly cleaning of all areas of the club including but not limited to; door handles, reception desk areas and turnstiles, lockers, taps, fitness equipment, consols, handrails etc.

Gym mats and studio equipment, spin bike saddles and handles are all being cleaned before and after classes.

Fingerprint scanners are being wiped in between every use and or manual entry to the gym is being implemented.

Additional hygiene stations have been installed around the gym setting with disinfectant spray and blue disposable paper or disinfectant wipes.

Reducing Social Contact

Where possible we have spaced equipment further apart. Class capacity is being taken down by 50% to give people more room and space in the class environment. Off-Peak times at the gym, usually during the daytime and weekends provide quieter visiting times for our members to utilise the facilities.
Wash Your Hands

We have put up more signs as a reminder to thoroughly wash hands with soap and water, each time for at least 20 seconds. We are making more regular checks to ensure there is a plentiful supply of soap available.

We aim to have a supply of hand sanitisers for you to use, especially in areas where hand washing is not available, (subject to the supply of stock). New additional hand sanitiser dispensers have recently been purchased and will soon be available for use in our gyms.

Catch It, Bin It, Kill It

We are sure you have heard about the “Catch It, Bin It, Kill It” slogan relating to coughs and sneezes. We will supply tissues in each club for you to use if you run out of your own tissues. Please follow the slogan and catch your sneeze or cough into a tissue, or your sleeve (not your hands). Bin your used tissues immediately and then wash your hands.

We have ordered more large-scale signage for a display to remind members to continue good personal hygiene practices, alongside posters reminding members to wipe down equipment.

Feeling Unwell

If you feel unwell, please do not come to the gym. If you have any of the symptoms of COVID-19 - a new continuous cough or a temperature or have been in contact with someone who has a suspected or confirmed case of coronavirus, do not enter the gym.

If you start to feel unwell whilst in the gym, you will need to self-isolate as quickly as possible, but please do not leave the gym without reporting this fact to the club manager.
Whilst we can operate under government advice, we encourage members to use our facilities within the government guidelines.

Suspension

Welcome Gym want to ensure each visit to one of our gyms is an enjoyable experience, whilst maintaining the highest levels of health and safety for all our members, visitors and employees. In light of the COVID-19 virus, we will respect your decision to not want to use the facility during this time.

Direct Debit Members

• Memberships can be suspended for a minimum of 1 month and a maximum of 3 months
• The suspension will commence from the first day of the next payment period, following receipt of the membership suspension request
• There will be no fee to suspend
• If members have been requested to self-isolate by a medical professional, there will be no fee applied.
• We cannot backdate any suspensions, all requests must be made before a membership is to be suspended
• You can only suspend your membership once
• Access to the facility will be prohibited during the suspension period

Paid in Full Members

• Memberships can be suspended for a minimum of 1 month and a maximum of 3 month
• The suspension will commence from once we receive your request.
• There will be no fee to suspend
• This one-off fee will need to be paid in cash on completion of the suspension.
• The period of suspension will be added to the end of your membership.
• If members have been requested to self-isolate by a medical professional, there will be no fee applied.
• We cannot backdate any suspensions; all requests must be made before a membership is to be suspended
• You can only suspend your membership once
• Access to the facility will be prohibited during the suspension period
Whilst we can operate under government advice, we will continue to offer our facilities for usage at this present time, whilst there is still demand. However, we will ensure that we will continue to provide a safe and clean environment to work out in, should you choose too. We are open to useful suggestions from our users and we are constantly reviewing best practice from other similar operators.
We are confident that we are following the latest guidelines which we are reviewing on a daily basis and sharing each morning with our local teams.

Before you join

You are welcome to come and have a look round, at any time, just drop in during opening hours, no appointment is necessary.
There is no catch... we offer an incredible facility at an incredible price with all the equipment, classes and space you need to feel great! We are able to operate the club at far lower costs than many other gym operators by automating the joining process online and minimising administration with simple customer driven booking, feedback and cancellation processes.
Yes, when you join you will receive immediate confirmation of your membership sent to your e-mail address. As soon as you are a member you can pop in and register your fingerprint, within 5 minutes you will be able to use the gym facilities.
Yes. We offer other services such as beauty therapy, personal training and sports massage - perfect treats after exercising. You will find details and price lists for these services around the club and in our monthly newsletter

Paying for membership

Your first month fee covers all joining costs, including your gym introduction with a highly qualified personal trainer. We issue you with your biometrics - scanned fingerprint record; and it also covers your initial period of usage.
No. We believe our prices are extremely competitive and are therefore non-negotiable! The prices listed under the ’Join Now’ tab of the website are our set membership types.
If you are changing banks and wish to continue to pay for your membership by direct debit you need to contact your new bank and instruct them to switch all your direct debits and standing orders to your new account. Most banks will process this in seven working days.

However, if we are unable to collect your monthly subscription payment by direct debit because you have not allowed sufficient time for the switch to be made before your due payment date, your membership will expire automatically and you will have to re-join from scratch, paying another joining fee and setting up a direct debit mandate on your new bank account.
The collection day is fixed on joining and may not be changed for any reason.
Welcome Gym has a policy of continuing to renew and improve club facilities and services and to offer a wide range of equipment. To support us in doing this, each club charges all members an annual club enhancement fee of £7.50. Members are informed of when this fee will be due via email. The fee when due will be taken with the normal monthly direct debit payment.

Getting started

Your access will depend on the membership type you have purchased.

Standard opening hours for the Welcome Gym are:

Monday to Thursday: 6:00am - 10pm
Friday: 6:00am - 9pm
Weekends and Bank Hols 8am - 6pm
Yes, at Welcome Gym your fingerprint is in effect your membership your card, always with you, impossible to lose or swap with anyone else. But don’t worry, your data is securely stored inside the turnstiles and is not accessible or of use to any other party.

Fingerprint scanning is an integral part of our system and therefore mandatory.
A gym intro with a Professional Personal Trainer is included within the joining price. These can be booked via the Member Area.
Welcome Gym provides lockers to store your clothes and valuables. These lockers are for use whilst you are within the club ONLY and storage is not available to you overnight or during the day whilst you are off site.

Any valuables left behind overnight will be removed and moved to lost property.

Our lockers must be secured using your own personal padlock. Combination locks which fit our locking mechanisms are available to purchase in our vending machine located in reception.

You are welcome to bring a padlock with you but please make sure it has an 8mm shackle.

All belongings are left at the member’s own risk and Welcome Gym cannot be held responsible for any loss or damage.
Classes can be booked through the Member Area on the website.
The vast majority of our classes are included within your membership. These can be booked in the ‘Member Area’ of the website.
Specialist classes may incur an additional fee paid directly to the class instructor. These classes are identified on the timetable.
Professional Personal Trainers conduct our free Gym Intro sessions. This provides an opportunity to get instruction on a basic starter programme, meet team members and book a follow up free 30-minute personal training session.

Alternatively, please visit the 'Training' tab on the website for more information and contact details. You can email or call your chosen Personal Trainer to arrange a trial session with them direct.
Welcome Gym does not usually offer this facility. You must pay for your membership whether or not you use the gym. This is reflected in our moderate fees.

However due to the Coronavirus pandemic, Welcome Gym want to ensure each visit to one of our gyms is an enjoyable experience, whilst maintaining the highest levels of health and safety for all our members, visitors and employees. In light of the COVID-19 virus, we will respect your decision to not want to use the facility during this time.

• Memberships can be suspended for a minimum of 1 month and a maximum of 3 months
• The suspension will commence from the first day of the next payment period, following receipt of the membership suspension request
• There will be no fee to suspend
• If members have been requested to self-isolate by a medical professional, there will be no fee applied.
• We cannot backdate any suspensions, all requests must be made before you wish your membership to be suspended
• You can only suspend your membership once
• Access to the facility will be prohibited during the suspension period
Here at Welcome Gym we value any comments or suggestions about the club and the service we provide. From the Home Page, please select your club and use the contact form that relates to your home gym to contact our team or ask at reception or email info@welcomegym.co.uk

Member Area

Our on-line facility is quick and easy to use. You are able to book a Gym Intro, book classes, enquire about our personal trainers, look at your membership type, renew a paid in full membership, take part in members’ surveys and read the terms and conditions of your membership.
Please select the ’Member Login’ icon on the website and using a unique email please create a password for secure access.

Leaving the club and cancelling

Our paid in full memberships are non-transferable and non-refundable and our 12 -month plan memberships, do have a minimum 12 installment commitment, so if you are in any doubt about committing to a year’s membership then your best option is to opt for the flexible monthly membership paid via direct debit. No notice period is necessary on flexible monthly direct debit memberships. Once you have contacted your bank and cancelled the direct debit that funds your membership, your membership will be terminated immediately.
To cancel your membership with immediate effect, please contact your bank and cancel your direct debit.

Please be advised your membership cancellation will take effect immediately. Therefore your access will be prohibited on the same day. We do not offer refunds on unused memberships, so to make the most of your last month at the gym, it is advisable to cancel your direct debit about 7 working days before the date when your next subscription is due to be collected. Please do not leave it any later than this, or your bank will not have time to cancel before the collection of your next month’s subscription.

Should you decide to join again in the future, you are most welcome to, but will start your membership afresh with an initial month payment to begin with.