Shane Linehan, Welcome Gym Sutton’s Manager, is currently recruiting staff and would welcome passionate and approachable applicants to join his team. A job at Welcome Gym offers the chance to work in a busy, buzzing health club with training programmes and opportunities for staff to learn on the job and progress in a career in the fitness industry. The following positions are available for applications:

Receptionists
We are currently looking for applicants to fulfill this role and their main responsibilities will include:

• Welcoming our members and guests and ensuring that they have an enjoyable experience whilst at the club.
• Delivering excellent customer service and maintaining the high standards set by Welcome Gym.
• To ensure the gym and aerobic/indoor cycling studio areas are maintained to a high standard during each shift.
• To ensure Safeguarding and Health & Safety procedures are being followed.
• Able to seek solutions and resolve problems, as and when they arise.
• Completing daily cleaning duties in line with company guidelines
• Helping members with the online joining process, where necessary.
• Dealing with membership and sales enquiries (that will include touring prospective members around the club and answer their questions), as well as carry out administrative duties.
• Ensuring that the club is safe, clean, and well presented at all times, whilst adhering to the club’s health and safety policies and procedures.
• Willing to be trained by in-house trainers with the final result of teaching group exercise classes like HIIT and circuits.
• Replying to club member and prospective member email queries in a timely and professional manner.
• Being familiar with the joining procedures and Terms and Conditions of membership in order to advise customers and answer simple queries or forward them to the correct department.

Skills Required
No specific qualifications are required. However, any experience in a customer-facing role, First Aid experience, and transferable qualifications and skills would be beneficial.

Training will be given but the general skills required for this post include:

• Excellent communication skills and a friendly, approachable manner.
• IT literacy.
• Good organisation, presentable at all times, proactivity, and initiative.
• Willingness to work in a team and co-operate with other employees.
• Punctuality
• Adaptability, as opening and closing shifts as well as weekend availability, may be required.

After appropriate training and the attainment of suitable YMCA Fit qualifications, there will be the opportunity for successful applicants for the Receptionists’ positions to play a more active role and lead some of our fantastic group fitness classes.


Club Background
A bit of background about the club and our friendly team:

The gym is spacious and well equipped and offers amazing value, with over 75 FREE instructor-led exercise classes. There are large Mixed and Ladies Only gyms with treadmills, cross trainers, bikes and rowers, a group fitness studio, a dedicated boxing zone, an extensive functional training and stretch area, a purpose-built spin bike room, and a generous free weights area.

Our team of well-qualified fitness instructors and professional freelance personal trainers are on hand to run classes and workshops. All our staff members are dedicated to making Welcome Gym Sutton a relaxed and happy place, where members are helped and supported to achieve their fitness goals.

If you are interested in joining the team at Welcome Gym Sutton, please email your CV and a covering letter, explaining why you would like to work at the club, to shanelinehan@welcomegym.co.uk Those applicants that successfully pass the initial CV screening will be invited to attend a face-to-face interview in due course.