FAQs - Welcome Gym

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FAQ's

Before you join

You are welcome to come and have a look round, at any time, just drop in during opening hours, no appointment is necessary.
We offer an incredible facility at an affordable price with all the equipment, classes and space you need to feel great! We are able to operate the club at far lower costs than many other gym operators by automating the joining process online and minimising administration with simple customer driven booking, feedback and cancellation processes. Your membership is completely flexible and can be cancelled at any time.

*Paid in fully memberships are non-transferable and non-refundable.
Yes, when you join you will receive immediate confirmation of your membership sent to your e-mail address. As soon as you are a member you can pop in and register your fingerprint, within 5 minutes you will be able to use the gym facilities.
Yes. We offer other services such as beauty therapy, personal training and sports massage - perfect treats after exercising. You will find details and price lists for these services around the club and in our monthly newsletter

Paying for membership

Your first month fee covers all joining costs, including your gym introduction with a highly qualified personal trainer. We issue you with your biometrics - scanned fingerprint record; and it also covers your initial period of usage.
No. We believe our prices are extremely competitive and are therefore non-negotiable! The prices listed under the ’Join Now’ tab of the website are our set membership types.
If you are changing banks and wish to continue to pay for your membership by direct debit you need to contact your new bank and instruct them to switch all your direct debits and standing orders to your new account. Most banks will process this in seven working days.

However, if we are unable to collect your monthly subscription payment by direct debit because you have not allowed sufficient time for the switch to be made before your due payment date, your membership will expire automatically and you will have to re-join from scratch, paying another joining fee and setting up a direct debit mandate on your new bank account.
The collection day is fixed on joining and may not be changed for any reason.
Welcome Gym has a policy of continuing to renew and improve club facilities and services and to offer a wide range of equipment. To support us in doing this, each club charges all members an annual club enhancement fee of £7.50. Members are informed of when this fee will be due via email. The fee when due will be taken with the normal monthly direct debit payment.

Getting started

Your access will depend on the membership type you have purchased.

Standard opening hours for the Welcome Gym are:

Monday to Thursday: 6:00am - 10pm
Friday: 6:00am - 9pm
Weekends and Bank Hols 8am - 6pm
Fingerprint recognition is one of our entry system options, however, we also offer nearfield technology.  Members should download our App to their smartphone, register their membership online and use the access symbol once arriving at the turnstiles.  Tap the phone on the marker indicated on the turnstile, our system verifies your membership access instantly and providing you have an active membership you will be allowed to enter.

A gym intro with a Professional Personal Trainer is included within the joining price. These can be booked via the Member Area.
Welcome Gym provides lockers to store your clothes and valuables. These lockers are for use whilst you are within the club ONLY and storage is not available to you overnight or during the day whilst you are off site.

Any valuables left behind overnight will be removed and moved to lost property.

Our lockers must be secured using your own personal padlock. Combination locks which fit our locking mechanisms are available to purchase in our vending machine located in reception.

You are welcome to bring a padlock with you but please make sure it has an 8mm shackle.

All belongings are left at the member’s own risk and Welcome Gym cannot be held responsible for any loss or damage.
The vast majority of our classes are included in your membership. These can be booked in the 'Member Area' of the website. Specialist classes may incur an additional fee paid directly to the class instructor. These classes are identified on the timetable.

Class bookings open at 6am, 6 days in advance. Free cancellations must be made at least 1 hour before the class starts (5 hours for select clubs).

To give everyone the best chance of attending their favourite classes, we encourage members to cancel their spot in a class if they know they can no longer attend. If you fail to cancel your booking for more than two classes that you don't attend, your online booking facility will be temporarily stopped until a small £2.50 No-Show Fee is paid.
Professional Personal Trainers conduct our free Gym Intro sessions. This provides an opportunity to get instruction on a basic starter programme, meet team members and book a follow up free 30-minute personal training session.

Alternatively, please visit the 'Training' tab on the website for more information and contact details. You can email or call your chosen Personal Trainer to arrange a trial session with them direct.
Welcome Gym does not usually offer this facility. You must pay for your membership whether or not you use the gym. This is reflected in our moderate fees.
Here at Welcome Gym we value any comments or suggestions about the club and the service we provide. From the Home Page, please select your club and use the contact form that relates to your home gym to contact our team or ask at reception or email info@welcomegym.co.uk

You can also follow us on social media for regular updates and direct message availability.
https://www.facebook.com/welcomegym.uk/ https://www.instagram.com/welcomegymuk/≶/a>

App and Member Area

Our on-line facility and App are both quick and easy to use. You are able to book a Gym Intro, book classes, enquire about our personal trainers, look at your membership type, renew a paid in full membership, take part in members’ surveys and read the terms and conditions of your membership.
Please log in using the email and password you created when first joining.  If you should forget these details you can reset them using the link under the log in box either online or via our App.
Enjoy 10+ dynamic live streamed classes every week with our very own fitness instructors. You might even recognise a few faces! Plus access exclusive on-demand classes including Les Mills, stretch mobility, meditations, dance workouts, and more. Download for access to the Virtual Studio powered by MoveGB

Leaving the club and cancelling

Our paid in full memberships are non-transferable and non-refundable, so if you are in any doubt about committing to a year’s membership then your best option is to opt for the flexible monthly membership paid via direct debit. No notice period is necessary on flexible monthly direct debit memberships. Once you have contacted your bank and cancelled the direct debit that funds your membership, your membership will be terminated immediately.
To cancel your membership with immediate effect, please contact your bank and cancel your direct debit.

Please be advised your membership cancellation will take effect immediately. Therefore your access will be prohibited on the same day. We do not offer refunds on unused memberships, so to make the most of your last month at the gym, it is advisable to cancel your direct debit about 7 working days before the date when your next subscription is due to be collected. Please do not leave it any later than this, or your bank will not have time to cancel before the collection of your next month’s subscription.

Should you decide to join again in the future, you are most welcome to, but will start your membership afresh with an initial month payment to begin with.

Welcome Gym is the trading name for The Fitness Trust, a Community Benefit Society registered under the Co-operative and Community Benefit Societies Act 2014, registration no. 7401
Head Office Address: The Fitness Trust, c/o Welcome Gym, Amersham Road, Chesham, HP5 1NE

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